How long is processing, shipping, and handling?
Processing typically takes up to a total of 7 business days - all orders are hand styled (Sometimes SOONER & This Does NOT Include Weekend Days) Once your order is shipped, delivery depends on your location. All orders are shipped through UPS.
PRE ORDERS typically take up to a total of 10 business days (not including weekend days) ; (SOMETIMES). PRE ORDERS COULD BE UP TO 14 business days especially if there are DELAYS. However, any delays with shipping will be communicated through email. All orders are shipped through UPS. Pre Orders are units you can order ahead of time so when they are restocked, you have your order shipped FIRST !
- Express Shipping - If you choose overnight/express shipping at checkout, your order will be shipped same day OR the next day. If the order includes PRE ORDER styles they will be shipped express AFTER the processing time. Regular shipping is UPS GROUND & will follow regular processing & shipping timelines as stated above.
- International Shipping - Currently, we ship through UPS & USPS. Shipping timeline for international shipping can vary. Processing is 7-10 business days (NOT INCLUDING WEEKENDS) and shipping can be up to 21 days depending on your location and possible delays.
- Human Hair For What? Does NOT ship to PO Boxes. If you have a PO BOX you would like your order shipped to, please have the full address of where the PO Box is located, write that address completely out and write the PO BOX as an apartment or unit number, then it can be shipped
- Insurance - All Orders Include $100 Insurance ONLY! If you want additional insurance please email us at email@example.com & we will invoice you for the additional insurance amount.
When the label is printed the website will automatically send an email that your order is on the way. THIS DOES NOT MEAN THE ORDER HAS SHIPPED!!(But its on the way). The email you will receive, will contain tracking information. PLEASE MAKE SURE YOU HAVE THE CORRECT EMAIL ADDRESS! After receiving the tracking information, tracking activity will become available after the order is picked up by UPS, on the UPS website. Additionally, Please provide an ACCURATE shipping address!!! If The shipping address is incorrect IT WILL NOT BE CHANGED. YOUR ORDER WILL BE CANCELED & YOU WILL HAVE TO RE ORDER.
Please Note : Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination.
Can I make changes to my order?
We strive on processing and shipping items out as soon as possible, orders cannot and will not be altered once payment is complete. Orders will not be canceled once processed, so please be certain you want to order!
Do you offer refunds on your wigs?
- NO REFUNDS and no exchanges at this time. ALL ORDERS ARE FINAL. Especially during COVID-19, refunding and returning/exchanging orders is NOT permitted. Please email me at firstname.lastname@example.org if you have any issues, concerns or questions about your order.
Once packages are shipped, we no longer responsible. Lost or stolen packages are also NOT our responsibility. You will NOT receive a refund for lost/stolen packages & Your order will NOT be replaced until a claim is filed and completed (paid) through UPS. PLEASE CONTACT UPS for further details once you receive a tracking number and the order is physically shipped. Please note that ALL shipments can be subject to delays!